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Helicopter Hobbies LLC
Official Policies:
We are in this business to provide you with competent service and support on
products you purchase from us.
We have no control on availability of products and pricing. Both are subject
to change without further notice. We are not responsible for typographical
errors in any media.
Same Day UPS or US Postal shipping:
Any E-mail or phone order placed on a business day, no later than 2 PM EST
will be shipped the same day, if the material is in stock. Orders received
after 2 PM EST will be shipped the next business day. International shipments
do not get this guarantee because of the added paperwork and time involved.
Our E-mail address is quickfighter@windstream.net
Payment Terms:
We accept only Master Card or Visa Card, Certified check, or money orders. On
certified checks and money orders, call first to get quote on shipping
charges. We will never charge your card for anything on backorder until it is
ready to ship to you.
Important Legal Information:
Remote Control Helicopters and not “toys” they are operational helicopters
with all the inherent dangers of such devices. Construction and operation of
helicopters requires training and caution.
Helicopter Hobbies LLC makes no claim of guarantee, warranty or any other
claim, expressed or implied, that any item purchased is suitable for any
purpose included the intended purpose. Further, you specifically agree when
placing any order that you will not hold Helicopter Hobbies, its officers,
employees and assignees, liable for any damage, harm or claim arising from the
purchase, assembly, use or misuse of any product(s) purchased from us. Nothing
said, written or implied by any person connected with Helicopter Hobbies LLC
shall invalidate any of the preceding disclaimer. The purchaser assumes all
liability for all potential damages or claims that might arise from the
purchase or handling of any items purchased.
Helicopter Hobbies reserves the right to refuse service to anyone for any
reason. We may require faxed signatures and copies of credit cards prior to
shipping any order. We are aware that you have a choice in where you purchase
your products. We sincerely thank you for choosing us!
Damaged Items:
If you think the package is damaged when you receive it, MAKE THE DELIVERY
PERSON WAIT while you open the box and verify the contents are intact. Never
accept a badly beaten package from us or anyone else. It there is damage or
the shipping box has been broken open and parts are missing, REFUSE delivery
and call us. If you have accepted a package and then find that there was
damage to an item, contact the carrier immediately for instruction on filing a
claim.
Defective Items:
If you receive an item that is defective when you get it call Helicopter
Hobbies for instructions. Normally we will replace it upon return, if the
parts are available to replace them. Nothing will be received back by us
without you contacting us first.
Ordering mistakes and returns:
If we make a mistake and ship the wrong item, call us for an authorization
number to return the item for exchange or refund.
If you make a mistake or decide you don’t want an item or you ordered the
wrong item, call us for instructions. Some items can be returned as long as
they are in new, resalable condition. All items do incur a restocking fee
which is set by our company,
and some items are not returnable if they have been opened. Some items are not
returnable. Nothing will be
received back without a return authorization number. Once received and
inspected, we assign a credit for the invoice price of the merchandise, less
any restocking fees, and shipping charges are not refundable. This credit can
be used to select a product suitable to your skills or desires, or if you
prefer a refund, we credit you by the original method of payment.
Any items returned to us must be sent prepaid, with a copy of the Sales Order
or Invoice. We do not accept any COD’s. Unauthorized returns will be refused
and you will be charged, by your carrier, for shipping both ways.
IF YOU NEED ADDITIONAL INFORMATION AND/OR HAVE ANY QUESTIONS NOT COVERED
HERE, PLEASE SEND US AN E-MAIL AT:
quickfighter@windstream.net
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